WHO Clinical Care in Crisis Implementation Guide for Children
0.1.0 - ci-build
WHO Clinical Care in Crisis Implementation Guide for Children - Local Development build (v0.1.0). See the Directory of published versions
A persona is a depiction of a relevant stakeholder, or “end-user”, of the system. Although the specific roles and demographic profile of the personas will vary depending on the setting, the generic personas are based on the WHO core competencies and credentials of different health worker personas. Please note that these are developed based on synthesis across multiple contexts as a starting point, and further contextualization will be required according to the needs, motivations and challenges of the targeted personas in each setting.
| Persona | Definition | Resource |
|---|---|---|
| Health Care Worker | Health workers are people whose job it is to protect and improve the health of individuals at Em Care to health facilities or operating in the community. Together these health workers, in all their diversity, make up the global health workforce. Health workers in the context of the Em Care project cover the following roles: Nursing Professionals, Nursing Associate Professionals, Midwifery Professionals, Midwifery Associate Professionals, Medical Assistants, Health Care Assistants, Community Health Workers, Home Based Personal Care Workers, Doctors. | Practitioner |
| Persona | Definition | Resource |
|---|---|---|
| Newborn / Neonate / Infant | Infants are less than 12 months old. Neonates/Newborns are up to the age of 28 days. They are the primary clients receiving health care services from the targeted health worker personas, and may or may not be accompanied by a carer who is typically a family member. While this is a diverse population group with different demographics, and health needs, they generally have the following expectations: • maintaining a healthy life for mother and baby (including preventing and treating risks, illness and death) • maintaining physical and socio-cultural normality • achieving positive infant health The content specifications for infants and their carers will become even more important as additional client-side digital functionalities, such as targeted client communication (reminders), reporting of health system feedback, and personal health tracking, are incorporated. | Patient |
| Child | A child is age 2 months up to 18 years old. They are the primary clients receiving health care services from the targeted health worker personas. While this is a diverse population group with different demographics, and health needs, they generally have the following expectations: • maintaining a healthy life (including preventing and treating risks, illness and death) • maintaining physical and socio-cultural normality • achieving positive childhood health The content specifications for children and their carers will become even more important as additional client-side digital functionalities, such as targeted client communication (reminders), reporting of health system feedback, and personal health tracking, are incorporated. | Patient |
| Client | The Client is a general term referring to the Neonate / Infant / Child | Patient |
| Caregiver | A person who gives care to an infant / child and can be considered the Mother, Father, Adolescent Mother, Adolescent Father, Guardian, Carer of the Infant / Child. They are the secondary clients receiving health care services from the targeted health worker personas with respect to their infant/child. While this is a diverse population group with different demographics, and health needs, they generally have the following expectations: • maintaining a healthy life for the infant / child (including preventing and treating risks, illness and death) • maintaining physical and socio-cultural normality for the infant / child • achieving positive infant/child health The content specifications for children and their carers will become even more important as additional client-side digital functionalities, such as targeted client communication (reminders), reporting of health system feedback, and personal health tracking, are incorporated. | RelatedPerson |
| Clerk | This group covers clerical support workers (excluding specialized health information technicians and medical secretaries) working in health systems including, for instance, general clerks, keyboard clerks, client services clerks, material recording clerks and others who record, organize, store, compute and retrieve information, and perform clerical and secretarial duties in connection with money-handling operations, requests for information and appointments. | Practitioner |
| Facility Administrator | Facility Administrators (managers) plan, direct, coordinate and evaluate the provision of clinical and community health care services at the health facility. They provide overall direction, policy standards and operational criteria for the units they manage. | Practitioner |
| District Health Officer | This group covers managers and administrators not classified elsewhere (except health service mangers) working in health systems including, for instance, government health department heads, human resource managers, supply chain managers, regional health policy and planning directors, and others whose main tasks and duties include guiding and directing the activities of organizations, departments and other workers. | Practitioner |
| IT Administrator | An IT Administrator, otherwise known as a System Administrator, is responsible for the upkeep, configuration, and reliable operation of client computer systems, servers, and data security systems. The administrator ensures that internal IT structure of the enterprise remains up-to-date. | Practitioner |